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About us

A family business built on showing up

Fifteen years, eight licensed plumbers and one simple promise: we do it properly.

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Our story

Started with one van and a promise

Mark Harbour started Launch readiness test 1811 in 2009 with one van, a set of tools and a promise to his first customers: a fixed price before any work starts, and a home left cleaner than he found it.

Fifteen years later the team is eight licensed plumbers strong, and that promise has not changed. Most of our work now comes from neighbours of people we have already helped.

If we would not be happy with it in our own homes, it does not leave the job.
Mark Harbour, founder

Reviews

Neighbours who stopped worrying

“ Transformed our pipeline. Exceeded targets in Q1. ”
JB Jane BuyerAcme Co

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